Njengoba amabhizinisi athembele kubuchwepheshe, athembekile Ukusekelwa kwe-IT kuya ngokuya kubaluleke. Isixazululo esisodwa salesi sidingo ideskithophu yosizo ye-IT ekude, enganikeza amabhizinisi izinzuzo ezihlukahlukene, kusukela ekongeni izindleko kuya ekwanelisekeni okuthuthukisiwe kwamakhasimende. Funda kabanzi mayelana nokuthi ideskithophu yosizo ye-IT ekude ingazuzisa kanjani ibhizinisi lakho.
Ukonga izindleko ngokuncishiswa kwe-overhead kanye nabasebenzi.
Enye yezinzuzo ezibalulekile zesilawuli kude IT helpdesk ukugcinwa kwezindleko engakunikeza. Ukukhipha uxhaso lwakho lwe-IT kunganciphisa izindleko eziphezulu ezihlobene nokuqasha nokuqeqesha abasebenzi bangaphakathi. Ukwengeza, ukhokhela kuphela ukusekelwa okudingayo, kunokuba ugcine abasebenzi be-IT besikhathi esigcwele. Lokhu kungase kubangele okuphawulekayo ukonga izindleko zebhizinisi lakho, okukuvumela ukuthi unikeze izinsiza kwezinye izindawo zokusebenza kwakho.
Ukwandisa ukusebenza kahle ngosekelo lwe-24/7 kanye nezikhathi zokuphendula ngokushesha.
Enye inzuzo ebalulekile yedeskithophu yosizo ye-IT ekude ukusebenza kahle okungakunikeza ibhizinisi lakho. Ngokusekelwa okungu-24/7, ungaqiniseka ukuthi noma yiziphi izinkinga ze-IT zizoxazululwa ngokushesha, kuncishiswe isikhathi sokuphumula futhi kukhuliswe ukukhiqiza. Ngaphezu kwalokho, amadeski osizo e-IT akude ngokuvamile anezikhathi zokuphendula ngokushesha kunasendlini Abasebenzi be-IT, njengoba benethimba elikhudlwana lochwepheshe elitholakalayo lokusingatha noma yiziphi izinkinga. Lokhu kungasiza ibhizinisi lakho ukuthi lihlale lincintisana futhi lisabela ezidingweni zamakhasimende.
Sithuthukise ukwaneliseka kwamakhasimende ngokusekela komuntu siqu nokufika ngesikhathi.
Enye yezinzuzo ezibalulekile a kudeskithophu yosizo lwe-IT yikhono lokunikeza ukwesekwa komuntu siqu nokufika ngesikhathi kumakhasimende akho. Ngethimba lochwepheshe elitholakala ubusuku nemini, amakhasimende akho angathola usizo noma nini lapho ludingeka ngaphandle kokulinda abasebenzi bangaphakathi kwe-IT ukuthi batholakale. Lokhu kungaholela ekwanelisekeni okwengeziwe kwamakhasimende kanye nokwethembeka, njengoba amakhasimende ezizwa ehlonishwa futhi esekelwa ibhizinisi lakho. Ukwengeza, kude IT helpdesks ngokuvamile babe namathuluzi athuthukile nobuchwepheshe okubasiza ukuthi bahlonze ngokushesha futhi baxazulule izinkinga, kuthuthukiswe ulwazi lwamakhasimende.
Ukufinyelela endaweni ebanzi yethalente le-IT.
Amabhizinisi angafinyelela iqoqo elibanzi lethalente le-IT ngokusebenzisa isilawuli kude IT helpdesk. Lokhu kungenxa yokuthi amaqembu edeskithophu yosizo akude angatholakala noma kuphi emhlabeni wonke, okuvumela amabhizinisi ukuthi angene echibini lamathalente lomhlaba wonke. Lokhu kungaba yinzuzo ikakhulukazi emabhizinisini amancane okungenzeka angabi nazo izinsiza zokuqasha ithimba le-IT lesikhathi esigcwele, langaphakathi. Ngedeski losizo elikude, izinkampani zingakwazi ukufinyelela ithimba lochwepheshe abanamakhono ahlukahlukene nolwazi ngaphandle kokukhathazeka ngokuqasha, ukuqeqeshwa, nezinye izindleko ezihlobene. Lokhu ekugcineni kungaholela ekongeni izindleko kanye nokwenza ngcono ukusebenza kahle kwebhizinisi.
Inokuphepha okuthuthukisiwe nokuvikelwa kwedatha.
Enye inzuzo yesilawuli kude IT helpdesk ukuvikeleka okuthuthukisiwe nokuvikelwa kwedatha. Amathimba edeskithophu yosizo ajwayele ukuhlonyiswa ngamathuluzi okuphepha akamuva nobuchwepheshe, obungasiza ukuvimbela ukuhlaselwa ku-inthanethi nokuphulwa kwedatha. Ukwengeza, amaqembu edeskithophu yosizo akude anganikeza amabhizinisi ngezibuyekezo ezivamile zokuphepha namapeshi, aqinisekise ukuthi amasistimu awo ahlala ezakamuva futhi avikelekile ezinsongweni zakamuva. Ukwazi ukuthi ithimba lochwepheshe livikela idatha ebucayi nolwazi kunganikeza amabhizinisi ukuthula kwengqondo.
Amazwana kwakamuva