Ideski lesevisi ye-IT wuhlelo oluphakathi nendawo olusekela abasebenzi namakhasimende adinga usizo lobuchwepheshe. Leli thuluzi livumela amabhizinisi ukuthi enze lula ukusebenza kwe-IT futhi athuthukise ukusebenza kahle. Lo mhlahlandlela uhlola izinzuzo ezinhlanu eziphezulu zokusebenzisa ideski lesevisi ye-IT nokuthi lingaliguqula kanjani ibhizinisi lakho.
Ukusebenza Okuthuthukisiwe Nokukhiqiza.
Enye yezinzuzo ezibalulekile zokuqalisa i- Ideskithophu yesevisi ye-IT ithuthukisiwe ukusebenza kahle nokukhiqiza. Ngohlelo oluphakathi nendawo, abasebenzi bangathumela ngokushesha futhi kalula izicelo ze-IT futhi bathole ukwesekwa okufika ngesikhathi. Lokhu kunciphisa isikhathi esichithwa ezindabeni ze-IT futhi kuvumela abasebenzi ukuthi bagxile emisebenzini yabo eyinhloko. Ukwengeza, i Ideski lesevisi ye-IT lingenza imisebenzi eminingi evamile, njengokusetha kabusha iphasiwedi kanye nezibuyekezo zesofthiwe, okukhulula abasebenzi be-IT ukuthi basebenze ezindabeni eziyinkimbinkimbi. Ideskithophu yesevisi ye-IT ingasiza amabhizinisi asebenze ngokushelela nangempumelelo.
Ukwaneliseka Kwekhasimende Okuthuthukisiwe.
Enye inzuzo ebalulekile yokuqalisa ideskithophu yesevisi ye-IT wukwaneliseka okuthuthukisiwe kwamakhasimende. Ngohlelo oluphakathi nendawo, amakhasimende angathumela kalula izicelo ze-IT futhi athole ukwesekwa okufika ngesikhathi. Lokhu kungathuthukisa ulwazi lwabo jikelele ngebhizinisi lakho futhi kwandise ukwethembeka kwabo. Ukwengeza, ideskithophu yesevisi ye-IT inganikeza amakhasimende izinketho zokuzisiza, njengesisekelo solwazi noma isigaba se-FAQ, ukuze liwasize axazulule izinkinga ngokuzimela. Lokhu kungathuthukisa ukwaneliseka kwabo futhi kunciphise umsebenzi kubasebenzi bakho be-IT. Ideskithophu yesevisi ye-IT ingasiza amabhizinisi ukuthi anikeze isevisi yamakhasimende engcono futhi athuthukise isithunzi sawo.
Ukuxhumana Okungcono Nokubambisana.
Enye yezinzuzo ezibalulekile zokuqalisa ideskithophu yesevisi ye-IT ukuxhumana okuthuthukisiwe nokusebenzisana ngaphakathi kwenhlangano yakho. Ngohlelo oluphakathi nendawo, abasebenzi be-IT bangaxhumana kalula futhi babelane ngolwazi mayelana nezindaba eziqhubekayo noma amaphrojekthi. Lokhu kungasiza ukwenza lula ukuhamba komsebenzi futhi kuqinisekise ukuthi wonke umuntu usekhasini elifanayo. Ukwengeza, ideskithophu yesevisi ye-IT inganikeza inkundla yokusebenzisana phakathi kwe-IT neminye iminyango, njengokumaketha noma ukuthengisa. Lokhu kungasiza ukudiliza ama-silo futhi kuthuthukise ukusebenza kahle kwebhizinisi jikelele. Ngokuthuthukisa ukuxhumana nokusebenzisana, ideskithophu yesevisi ye-IT ingasiza amabhizinisi asebenze ngempumelelo futhi afinyelele izinjongo zawo ngokuphumelelayo.
Ukuvikeleka Okukhulisiwe Nokuhambisana.
Enye inzuzo ebalulekile yokuqalisa ideskithophu yesevisi ye-IT ukuvikeleka okwengeziwe nokuhambisana. Ngohlelo olumaphakathi, Abasebenzi be-IT bangaqapha kalula futhi baphathe izinsongo zokuphepha, njenge-malware noma imizamo yokugebenga. Ideski lesevisi ye-IT lingasiza amabhizinisi ukuthi athobele imithetho nemigomo yemboni, njenge-HIPAA noma i-PCI DSS. Izinkampani zingagwema izinhlawulo ezibizayo kanye nokulimala kwesithunzi ngokuqinisekisa ukuthi zonke izinqubo nezinqubo ze-IT zihambisana nale mithetho. Sekukonke, ideskithophu yesevisi ye-IT ingasiza izinkampani zigcine indawo ye-IT evikelekile futhi ethobelayo, ebalulekile esimweni sanamuhla sedijithali.
Ukonga Izindleko kanye ne-ROI.
Ukusebenzisa ideskithophu yesevisi ye-IT kungaholela ekongeni kwezindleko ezibalulekile kanye nembuyiselo enhle ekutshalweni kwezimali (ROI). Amabhizinisi angonga imali ezindlekweni zosekelo lwe-IT nezokulungisa ngokwenza kahle izinqubo ze-IT nokunciphisa isikhathi sokuphumula. Ukwengeza, ideskithophu yesevisi ye-IT ingasiza ekuhlonzeni nasekuxazululeni izinkinga ze-IT ngaphambi kokuba zibe izinkinga ezinkulu, kuncishiswe isidingo sokulungisa izimo eziphuthumayo ezibizayo noma ukushintshwa. Ngohlelo lwe-IT olusebenza kahle kakhulu nolusebenza ngempumelelo, amabhizinisi angabona i-ROI enhle ekukhiqizeni okwandayo, isikhathi sokuphumula esincishisiwe, kanye nokwaneliseka kwamakhasimende okuthuthukisiwe.
Ukuxazulula Izinkinga Zobuchwepheshe Kalula: I-IT Service Desk Ingakwazi kanjani ukuhlehlisa ukusebenza
Ingabe inhlangano yakho idonsa kanzima ngenani elikhulayo lezinkinga zobuchwepheshe? Ingabe abasebenzi bakho bachitha isikhathi esibalulekile bexazulula izinkinga ze-IT esikhundleni sokugxila emisebenzini yabo eyinhloko? Uma kunjalo, kungase kube isikhathi sokucabangela ukusebenzisa ideskithophu yesevisi ye-IT ukuze wenze lula ukusebenza futhi kwandiswe ukusebenza kahle.
Ideskithophu yesevisi ye-IT iyindawo emaphakathi yokuxhumana yazo zonke izindaba zobuchwepheshe, ehlinzeka ngezixazululo ezifika ngesikhathi nezisebenzayo kubasebenzisi bokugcina. Ngamasistimu nezinqubo ezifanele, ideskithophu yesevisi ingasingatha izicelo ngempumelelo, ilandelele izehlakalo, futhi ixazulule izinkinga, iqinisekise ukuphazamiseka okuncane ekusebenzeni kwebhizinisi.
Ideskithophu yesevisi ye-IT ingathuthukisa izikhathi zokuphendula, inciphise isikhathi sokuphumula, futhi ithuthukise ukukhiqiza kwabasebenzi. Inikeza indlela ehlelekile yokuphatha nokuxazulula izinkinga ze-IT, inikeze abasebenzi amandla ngamathuluzi nezinsiza ukuze babuyele emsebenzini ngokushesha.
Ungavumeli izinkinga zobuchwepheshe zehlise ibhizinisi lakho. Tshala imali edeskini lesevisi ye-IT ukuze wenze lula ukusebenza futhi ugcine inhlangano yakho isebenza kahle. Valelisa ekuxazululeni izinkinga futhi sawubona ekwandiseni ukusebenza kahle nokukhiqiza.
Ukubaluleka kwedeski lesevisi ye-IT elisebenzayo
Esikhathini samanje sedijithali, ubuchwepheshe budlala indima ebalulekile empumelelweni yanoma iyiphi inhlangano. Kodwa-ke, ngokukhula kwenkimbinkimbi yezinhlelo ze-IT, izinkinga zobuchwepheshe sezijwayelekile. Lezi zinkinga azigcini nje ngokuphazamisa ukusebenza kwebhizinisi kodwa futhi zivimbela ukukhiqiza kwabasebenzi. Yilapho ideski lesevisi ye-IT elisebenza kahle lingena khona.
Ideskithophu yesevisi ye-IT iyindawo eyodwa yokuxhumana yazo zonke izinkinga nezicelo ezihlobene ne-IT ngaphakathi kwenhlangano. Ihlanganisa abasebenzisi bokugcina kanye nomnyango we-IT, iqinisekisa ukuthi izinkinga zifakiwe, zibekwe eqhulwini, futhi zixazululwa ngokushesha. Izinhlangano zingagxila emisebenzini yazo eyinhloko ngokuba neqembu elizinikele elisingatha izinkinga zobuchwepheshe ngaphandle kokucindezelwa yizinkinga ze-IT.
Ngaphezu kwalokho, ideskithophu yesevisi ye-IT esebenzayo inikeza indlela ehlelekile yokuxazulula izinkinga. Ilandela izinqubo ezichazwe ngaphambilini kanye nokugeleza komsebenzi, iqinisekisa ukuthi udaba ngalunye lusingathwa ngokungaguquki nangempumelelo. Lokhu kuthuthukisa ikhwalithi yosekelo futhi kunciphisa isikhathi nomzamo odingekayo ukuxazulula izinkinga. Umphumela uba ukwanda kokwaneliseka kwabasebenzi kanye nokukhiqiza okuthuthukisiwe okuphelele.
Ukusebenzisa ideskithophu yesevisi ye-IT akukhona nje ukubhekana nezinkinga zobuchwepheshe; imayelana nokudala okwenziwayo okungenazihibe kubasebenzisi bokugcina. Ngokwenza imisebenzi ibe lula futhi inikeze uhlelo lokweseka oluthembekile, izinhlangano zingaqinisekisa ukuthi abasebenzi bazo banamathuluzi nezinsiza zokwenza okusemandleni abo.
Izinkinga zobuchwepheshe zansuku zonke amabhizinisi abhekana nazo
Ezweni lanamuhla eliqhutshwa ubuchwepheshe, amabhizinisi athembele kakhulu kumasistimu we-IT ekusebenzeni kwawo kwansuku zonke. Kodwa-ke, lezi zinhlelo azivikelekile ezinkingeni nasezinkingeni. Ake sibheke ezinye zezinkinga zobuchwepheshe ezijwayelekile amabhizinisi abhekana nazo:
1. Izinkinga Zokuxhumaniseka Kwenethiwekhi: Izinkinga zokuxhumanisa inethiwekhi zingaphazamisa ukuhamba komsebenzi nokuxhumana kwenhlangano. Lezi zinkinga zingaba nomthelela omkhulu ekukhiqizeni, kungakhathaliseki ukuthi uxhumano lwe-inthanethi olunensayo noma ukuphela kwenethiwekhi okuvamile.
2. Ukungasebenzi Okungalungile Kwesoftware: Ukungasebenzi kahle kwesoftware kungasukela kuziphazamisi ezincane kuye ekulimazeni okukhulu, okubangela ukuphazamiseka nokukhungatheka kwabasebenzi. Lezi zinkinga zingathinta izinhlelo zokusebenza zebhizinisi ezibucayi, okuholela ekwehleni nasekulahlekelweni kokukhiqiza.
3. Ukwehluleka Kwezingxenyekazi Zekhompyutha: Ukwehluleka kwezingxenyekazi zekhompuyutha, njengekhompiyutha engasebenzi kahle noma iphrinta enephutha, kungamisa umsebenzi. Lezi zinkinga zidinga ukunakwa ngokushesha ukuze kuncishiswe isikhathi sokuphumula nokuqinisekisa ukusebenza kahle kwebhizinisi.
4. Ukulahleka Kwedatha Nokwephulwa Kokuvikela: Ukulahleka kwedatha nokuphulwa kwezokuphepha kungaba nemiphumela enzima kumabhizinisi. Kungakhathaliseki ukuthi kungenxa yokwehluleka kwezingxenyekazi zekhompuyutha, iphutha lomuntu, noma ukuhlasela kwe-inthanethi, ukulahlekelwa idatha ebucayi kungaholela ekulahlekelweni kwezimali futhi konakalise isithunzi senhlangano.
5. Izinkinga Ze-imeyili Nokuxhumana: Izinkinga ze-imeyili nezokuxhumana zingaphazamisa ukuxhumana kwangaphakathi nangaphandle, kuthinte ukubambisana kanye nenkonzo yamakhasimende. Ukwehluleka kokulethwa kwe-imeyili, ugaxekile, nokucima kweseva kungakhinyabeza ukukhiqiza futhi kulimaze ubudlelwano bamakhasimende.
Lezi izibonelo ezimbalwa zezinkinga zobuchwepheshe amabhizinisi abhekana nazo njalo. Ukubhekana nalezi zinkinga ngokushesha nangempumelelo kubalulekile ekugcineni ukusebenza kahle nokuqinisekisa ukukhiqiza kwabasebenzi. Ideski lesevisi ye-IT linganikeza ukwesekwa okudingekayo kanye nolwazi lokubhekana nalezi zinselele ngqo.
Izinzuzo zokuthuthukisa ukusebenza ngedeski lesevisi ye-IT
Ukusebenzisa ideskithophu yesevisi ye-IT kungaba nenqwaba yezinzuzo zezinhlangano. Ake sihlole ezinye zezinzuzo ezibalulekile zokwenza lula ukusebenza ngedeski lesevisi ye-IT:
1. Izikhathi Zokuphendula Ezithuthukisiwe: Njengoba kunedeski lesevisi ye-IT ekhona, izinkinga zobuchwepheshe ziyalotshwa futhi zibekwe eqhulwini, kuqinisekiswe ukuthi zilungiswa ngokushesha. Lokhu kuholela ezikhathini zokuphendula ngokushesha, ukunciphisa isikhathi sokuphumula nokunciphisa umthelela ekusebenzeni kwebhizinisi.
2. Ukukhiqiza Kwezisebenzi Okuthuthukisiwe: Ngethimba elizinikele elisingatha izindaba zobuchwepheshe, abasebenzi bangagxila emisebenzini yabo eyinhloko ngaphandle kokuphazanyiswa izinkinga ze-IT. Lokhu kuholela ekukhiqizeni okuthuthukisiwe futhi kuvumela abasebenzi ukuthi bakhulise amahora abo okusebenza.
3. Isikhathi Esincishisiwe Sokuphumula: Ideskithophu yesevisi ye-IT esebenza kahle ingahlonza futhi ixazulule izinkinga zobuchwepheshe, inciphise isikhathi sokuphumula futhi inciphise umthelela ekusebenzeni kwebhizinisi. Lokhu kuhumushela ekongeni izindleko kanye nokuthuthukisa ukwaneliseka kwamakhasimende.
4. Ukulawula Inkinga Okuphumelelayo: An Ideski lesevisi ye-IT lilandela izinqubo ezichazwe ngaphambilini kanye nokugeleza komsebenzi ukuphatha nokuxazulula izinkinga zobuchwepheshe. Lokhu kuqinisekisa ukuthi inkinga ngayinye isingathwa ngokungaguquki nangempumelelo, kuthuthukiswe ikhwalithi yokusekela nokwaneliseka kwamakhasimende.
5. Isizinda Solwazi Esiseceleni: Ideskithophu yesevisi ye-IT igcina isisekelo solwazi esimaphakathi, sibhala izisombululo ezindabeni zobuchwepheshe zansuku zonke. Abasebenzisi bokugcina bangafinyelela lesi sisekelo solwazi kanye nethimba le-IT, okuvumela ukuzisiza futhi kunikeze abasebenzi amandla okuxazulula izinkinga ezincane ngokuzimela.
6. Ukuphathwa Kwe-IT Okuthuthukisiwe: Ideskithophu yesevisi ye-IT inikeza imininingwane ebalulekile nengqalasizinda ye-IT yenhlangano kanye nokusebenza. Ivumela amabhizinisi ukuthi alandelele futhi ahlaziye izindaba zobuchwepheshe, ahlonze izinkinga eziqhubekayo, futhi enze izinqumo ezinolwazi ukuze athuthukise ukubusa kwe-IT.
Izinhlangano zingavuna lezi zinzuzo ngokwenza lula ukusebenza ngedeski lesevisi ye-IT nokudala indawo yokusebenza esebenza kahle kakhulu futhi ekhiqizayo. Isigaba esilandelayo sizodingida ukuthi ideski lesevisi ye-IT lisebenza kanjani kanye nezici ezibalulekile kanye nokusebenza elikunikezayo.
Lisebenza kanjani ideskithophu yesevisi ye-IT
Ideski lesevisi ye-IT lingaphezu nje kwedeski losizo noma inombolo yocingo yosekelo. Kuwuhlelo olubanzi olusingatha umjikelezo wokuphila wonke wenkinga ye-IT, kusukela ekugawulweni kwenkinga kuye ekuyixazululeni. Ake sibhekisise ukuthi ideskithophu yesevisi ye-IT isebenza kanjani:
1. Ukugawula nokulandela ngomkhondo: Ideskithophu yesevisi ye-IT iyindawo yokuxhumana yazo zonke izindaba zobuchwepheshe. Abasebenzisi bokugcina bangangena ezinkingeni zabo ngokusebenzisa iziteshi ezahlukahlukene njengefoni, i-imeyili, noma ingosi yokuzisiza. Umagazini ngamunye unikezwa isihlonzi esihlukile futhi silandelelwa kuwo wonke umjikelezo wakho wokuphila.
2. Ukuhlelwa Nokubekwa Okubalulekile: Uma inkinga yobuchwepheshe isingenile, ihlukaniswa ngokusekelwe kumthelela kanye nokuphuthuma kwayo. Lokhu kuvumela ithimba le-IT ukuthi libeke phambili futhi labe izinsiza ngokufanele. Izinkinga ezibucayi ezithinta ukusebenza kwebhizinisi zinikezwa phezulu kakhulu.
3. Ukunikezwa kanye Nokwenyuka: Udaba lwabelwa izisebenzi ze-IT ezifanele noma iqembu labasekeli ngemva kokuhlukaniswa. Umuntu oqokiwe noma iqembu lithatha ubunikazi benkinga futhi lisebenzela ukuyixazulula. Uma inkinga ingakwazi ukuxazululwa phakathi nesikhathi esishiwo, inyuselwa ekusekelweni okuphezulu.
4. Uphenyo Nokuxilongwa: Izisebenzi ze-IT ezabelwe ziphenya udaba, ziqoqe ulwazi olufanele, futhi zihlonze umsuka. Lokhu kungase kuhlanganise ukuxazulula inkinga ngesilawuli kude, ukuhlaziya amafayela welogi, noma ukwenza ezinye izivivinyo. Umgomo uwukubona inkinga ewumsuka bese unquma isixazululo esisebenza kahle kakhulu.
5. Isixazululo Nokuvalwa: Uma umnyombo usuhlonziwe, abasebenzi be-IT noma iqembu labasekeli lisebenzela ukuxazulula inkinga. Lokhu kungase kuhlanganise ukusebenzisa ama-patches, ukuvuselela isofthiwe, ukufaka esikhundleni sezingxenyekazi zekhompuyutha ezinephutha, noma ukusebenzisa i-workaround. Inkinga ivaliwe uma inkinga isixazululiwe futhi umsebenzisi wokugcina azisiwe.
6. Ukuphathwa Kolwazi: Kuyo yonke le nqubo, ideskithophu yesevisi ye-IT igcina isisekelo solwazi esimaphakathi, ibhala izisombululo ezindabeni zobuchwepheshe zansuku zonke. Lesi sisekelo solwazi sibuyekezwa ngokuqhubekayo futhi siyisisetshenziswa esibalulekile sabasebenzisi bokugcina kanye nethimba le-IT. Ivumela ukuzisiza, inciphise isikhathi sokuxazulula, futhi inikeze abasebenzi amandla okuxazulula izinkinga ezincane ngokuzimela.
Ngokulandela le ndlela ehlelekile, ideskithophu yesevisi ye-IT iqinisekisa ukuthi izinkinga zobuchwepheshe zisingathwa kahle nangempumelelo. Isigaba esilandelayo sizohlola izici eziyinhloko zedeski lesevisi ye-IT kanye nokusebenza.
Izici ezibalulekile kanye nokusebenza kwedeskithophu yesevisi ye-IT
Ideskithophu yesevisi ye-IT inikeza izici eziningi kanye nokusebenza ukuze kube lula ukusebenza nokuhlinzeka ngosekelo olwanele. Ake sibheke ezinye zezici ezibalulekile ezivame ukutholakala kusoftware yedeskithophu yesevisi ye-IT:
1. Ukuphathwa Kwamathikithi: Isofthiwe yedeskithophu yesevisi ye-IT inikeza inkundla eyodwa yokuphatha nokulandelela izindaba zobuchwepheshe. Ivumela abasebenzisi bokugcina ukuthi baloge izinkinga zabo, banikeze izihlonzi ezihlukile odabeni ngalunye, futhi balandelele ukuqhubeka kwabo kusukela ekuqaleni kuze kube sekupheleni.
2. Iphothali Yokuzisiza: Ingosi yokuzisiza ivumela abasebenzisi bokugcina ukuthi baseshe izixazululo zezinkinga zansuku zonke zobuchwepheshe, ukufinyelela izindatshana eziyisisekelo zolwazi, nokufaka izinkinga zabo ngaphandle kokudinga ukuxhumana okuqondile nethimba le-IT. Lokhu kunikeza abasebenzi amandla okuxazulula izinkinga ezincane ngokuzimela, kunciphisa umthwalo wedeski lesevisi.
3. Ukuphathwa Kwezigameko kubhekise ekusingatheni nasekuxazululeni izinkinga zobuchwepheshe. Isofthiwe yedeskithophu yesevisi ye-IT inikeza indlela ehlelekile yokuphathwa kwezigameko, iqinisekisa ukuthi udaba ngalunye lufakwe ngendlela efanele, luhlukaniswa, lubekwe phambili, lwabelwe, futhi luxazululwe.
4. Ukuphathwa Kwempahla: Ukuphathwa kwempahla kuhlanganisa ukulandelela nokuphatha izimpahla ze-IT ngaphakathi kwenhlangano. Isofthiwe yedeskithophu yesevisi ye-IT inikeza izici zokulandelela ihadiwe nempahla yesofthiwe, okuhlanganisa imininingwane yazo yokucushwa, ubunikazi, nomlando wokulungiswa.
5. Ukuphathwa Koshintsho: Ukuphathwa koshintsho kuyinqubo yokuqalisa izinguquko ezinhlelweni ze-IT ngendlela elawulwayo nehlelekile. Isofthiwe yedeskithophu yesevisi ye-IT isiza izinhlangano ukuthi zilawule futhi zilandelele izinguquko, ziqinisekise ukuthi zibhalwe ngokwanele, zihlolwe, futhi zigunyazwe ngaphambi kokuqaliswa.
6. Izivumelwano Zezinga Lesevisi (ama-SLA): Ama-SLA achaza izinga lesevisi elinikezwa ideskithophu yesevisi ye-IT kubasebenzisi bokugcina. Isofthiwe yedeskithophu yesevisi ye-IT ivumela izinhlangano ukuthi zisethe ama-SLA ezinkingeni ezihlukene zobuchwepheshe, ziqinisekise ukuthi ziyaxazululwa phakathi nezikhathi ezichazwe ngaphambilini.
7. Ukubika Nokuhlaziya: Isofthiwe yedeskithophu yesevisi ye-IT inikeza amakhono okubika nokuhlaziya, okuvumela izinhlangano ukuthi zilandelele futhi zihlaziye izinkinga zobuchwepheshe. Ihlinzeka ngemininingwane enanini lezehlakalo, izikhathi zokuphendula, izikhathi zokulungiswa, nokwaneliseka kwamakhasimende, isiza izinhlangano ukuhlonza izindawo okufanele zithuthukiswe.
Lezi izibonelo ezimbalwa nje zezici ezibalulekile nokusebenza okunikezwa isofthiwe yedeski yesevisi ye-IT. Isigaba esilandelayo sizoxoxa ngezinqubo ezihamba phambili zokuqalisa nokuphatha ideski lesevisi ye-IT.
Izinqubo ezingcono kakhulu zokuqalisa nokuphatha ideski lesevisi ye-IT
Ukusebenzisa nokuphatha ideskithophu yesevisi ye-IT kudinga ukuhlela ngokucophelela nokwenza. Nazi ezinye izinqubo ezingcono kakhulu zokuqinisekisa ukusetshenziswa okuyimpumelelo:
1. Chaza Izinjongo Ezicacile: Chaza izinhloso zakho nalokho okulindele ngaphambi kokusebenzisa ideski lesevisi ye-IT. Khomba amaphuzu ezinhlungu ezibalulekile nezinselele ofuna ukubhekana nazo, futhi ubeke imigomo elinganisekayo ukuze ulandelele impumelelo yedeski lakho lesevisi.
2. Bandakanya Ababambiqhaza: Bandakanya ababambiqhaza ababalulekile abavela eminyangweni eyahlukene ekuhleleni nasekuqaliseni. Lokhu kuqinisekisa ukuthi ideskithophu yesevisi ye-IT ihlangabezana nezidingo zenhlangano futhi izuza ukusekelwa kuwo wonke amazinga.
3. Khetha Isofthiwe Elungile: Khetha isofthiwe yedeskithophu yesevisi ye-IT ehambisana nezidingo nezinjongo zenhlangano yakho. Cabangela izici ezifana nokusebenziseka kalula, ukukala, ukuhlanganisa, namandla okubika. Thatha ithuba lezilingo zamahhala noma amademo ukuze uhlole izinketho ezihlukile.
4. Sungula Izinqubo Ezicacile Nokugeleza Komsebenzi: Chaza izinqubo ezisobala kanye nokugeleza komsebenzi kokulawulwa kwezigameko, ukuphathwa koshintsho, neminye imisebenzi ebalulekile. Bhala lezi zinqubo futhi uqeqeshe ithimba lakho le-IT nabasebenzisi bokugcina ukuthi basebenzise ideskithophu yesevisi ngempumelelo.
5. Thuthukisa Ukuzisiza: Khuthaza abasebenzisi bokugcina ukuthi basebenzise ingosi yokuzisiza kanye nesisekelo solwazi ukuze baxazulule izinkinga ezincane ngokuzimela. Nikeza ngokuqeqeshwa nezinsiza zokunika abasebenzi amandla ukuze bakwazi ukuzimela ngokwabo ekuxazululeni izinkinga zansuku zonke zobuchwepheshe.
6. Qapha futhi Ulinganise Ukusebenza: Qhubeka uqaphe futhi ulinganise ukusebenza kwedeski lakho lesevisi ye-IT. Landelela amamethrikhi angukhiye njengezikhathi zokuphendula, izikhathi zokulungiswa, ukwaneliseka kwekhasimende, nokubambelela kwe-SLA. Sebenzisa le datha ukuze uhlonze izindawo ongazithuthukisa futhi wenze izinqumo eziqhutshwa idatha.
7. Nikeza Ukuqeqeshwa Okuqhubekayo Nokwesekwa: Nikeza ukuqeqeshwa okuqhubekayo nokusekelwa eqenjini lakho le-IT kanye nabasebenzisi bokugcina. Hlala unolwazi lwakamuva ngamathrendi embonini kanye nobuchwepheshe, futhi uqinisekise ukuthi iqembu lakho linamakhono adingekayo nolwazi ukuze likunikeze ukwesekwa okwanele.
Ngokulandela lezi zinqubo ezihamba phambili, ungaqinisekisa ukuqaliswa okushelelayo kanye nokuphathwa ngempumelelo kwedeski lakho lesevisi ye-IT. Isigaba esilandelayo sizoxoxa ngokukhetha isofthiwe yedeskithophu yesevisi ye-IT efanele yenhlangano yakho.
Ukukhetha isoftware yedeskithophu yesevisi ye-IT efanelekile
Ukukhetha isoftware yedeskithophu yesevisi ye-IT elungile kubalulekile empumelelweni yokusetshenziswa kwakho. Nazi ezinye izinto okufanele uzicabangele lapho ukhetha isofthiwe yedeskithophu yesevisi ye-IT:
1. Ukusebenzisa kalula: Sebenzisa isixhumi esibonakalayo esisebenziseka kalula kanye nokuzulazula okunembile. Isofthiwe kufanele ibe lula ukuyimisa nokuyilungisa, okukuvumela ukuthi uvuke futhi usebenze ngokushesha.
2. Ukuqina: Cabangela ukuqina kwesofthiwe ukuze kuhlangatshezwane nokukhula kwenhlangano yakho. Isofthiwe kufanele ikwazi ukuphatha inani elikhulayo labasebenzisi, izehlakalo, kanye nempahla ngaphandle kokuphazamisa ukusebenza.
3. Amakhono Okuhlanganiswa: Hlola amandla okuhlanganiswa kwesofthiwe. Kufanele ikwazi ukuhlanganisa nezinye izinhlelo namathuluzi e-IT, njengesofthiwe yokuphatha impahla, amathuluzi okuqapha, nezinkundla zokusebenzisana.
4. Ukubika kanye nezibalo: Bheka ukubika okuqinile namakhono okuhlaziya. Isofthiwe kufanele inikeze imibiko engenziwa ngendlela oyifisayo namadeshibhodi, okukuvumela ukuthi ulandelele amamethrikhi angukhiye, uhlonze amathrendi, futhi wenze izinqumo eziqhutshwa idatha.
5. Ukuphepha Nokuthobelana: Ukuphepha kubalulekile kunoma iyiphi isofthiwe yedeskithophu yesevisi ye-IT. Qinisekisa ukuthi isofthiwe inezici zokuphepha eziqinile, ezifana nokulawula ukufinyelela okusekelwe endimeni, ukubethela, nokuhambisana nezindinganiso nemithetho yomkhakha.
6. Ukwesekwa Kwamakhasimende: Cabangela izinga lomthengisi wesofthiwe lokusekelwa kwamakhasimende. Bheka umthengisi onikeza ukwesekwa okuphendulayo kanye nedumela eliqinile lokwaneliseka kwamakhasimende.
7. Izindleko: Okokugcina, cabangela izindleko zesofthiwe, okuhlanganisa izimali zamalayisense, izimali zokunakekela, kanye nanoma yiziphi izindleko ezengeziwe zokwenza ngokwezifiso noma ukuhlanganiswa. Qhathanisa amamodeli entengo abathengisi abahlukene bese ukhetha inketho evumelana kangcono nesabelomali sakho kanye nezidingo.
Ngokuhlola ngokucophelela lezi zici, ungakhetha isofthiwe yedeskithophu yesevisi ye-IT efanele ehlangabezana nezidingo zenhlangano yakho futhi esiza ukwenza lula ukusebenza kwakho. Isigaba esilandelayo sizohlola izehlakalo zezinhlangano ezisebenzisa ngempumelelo ideski lesevisi ye-IT.
Ukuze siqonde umthelela womhlaba wangempela wokusebenzisa ideski lesevisi ye-IT, ake sihlole izibonelo ezimbili zezinhlangano ezihlele ngempumelelo ukusebenza kwazo:
1. Inkampani A: Inkampani A iyinkampani ekhiqizayo ephakathi nendawo enezindawo eziningi. Bebebhekene nokuncipha okukhulu kwesikhathi nokulahlekelwa kokukhiqiza ngenxa yezinkinga zobuchwepheshe. Ngokuqalisa
Isiphetho: Umthelela wedeskithophu yesevisi ye-IT ekusebenzeni kwebhizinisi
Ukusebenzisa ideskithophu yesevisi ye-IT kungaba nomthelela omkhulu ekusebenzeni kahle nasekuphumeleleni kwenhlangano. Nazi izibonelo ezimbalwa ezigqamisa ukuqaliswa okuyimpumelelo kanye nezinzuzo ezizilethile:
1. Inkampani A: Inkampani A, inkampani yamazwe ngamazwe, ibhekane nezinkinga eziningi ze-IT kuzo zonke izindawo zayo. Lezi zinkinga bezidala ukubambezeleka kwezikhathi zephrojekthi futhi ziphazamise ukukhiqiza kwabasebenzi. Ngemva kokusebenzisa ideskithophu yesevisi ye-IT, inkampani yehle kakhulu izikhathi zokuphendula, izinkinga ze-IT zaxazululwa phakathi namahora kunezinsuku. Lokhu kuthuthukiswa kuholele ekwandiseni ukwaneliseka kwabasebenzi kanye nokwenza ngcono ukusebenza kwebhizinisi jikelele.
2. Inkampani B: Inkampani B, inkampani yezobuchwepheshe emaphakathi, ithwele kanzima ngenxa yokuntuleka kokuxhumana ezindabeni ze-IT. Izisebenzi zazivame ukufinyelela emaqenjini ahlukene noma abantu ngabanye, okuholela ekudidekeni nasekubambezelekeni ekuxazululeni izinkinga. Inkampani yafaka phakathi ukwesekwa kwayo kwe-IT ngokusebenzisa ideskithophu yesevisi ye-IT, ihlinzeka ngendawo eyodwa yokuxhumana kuzo zonke izinkinga zobuchwepheshe. Le ndlela yokwenza izinto iholele ezikhathini zokuphendula ngokushesha, ukuxhumana okuthuthukisiwe, nokunciphisa isikhathi sokuphumula, ekugcineni kwandise ukukhiqiza kwabasebenzi.
3. Inkampani C: Inkampani C, eyaqala embonini ye-e-commerce, yabhekana nokukhula okusheshayo nokwandisa izicelo zokwesekwa kwe-IT. Ithimba le-IT lale nkampani lizabalaze ukuhlangabezana nezidingo ngaphandle kohlelo oluhlelekile. Inkampani ingakwazi ukwenza amathikithi ngokuzenzakalelayo futhi icele izinqubo ngokusebenzisa ideskithophu yesevisi ye-IT, ukubeka phambili nokubeka izinkinga ngezigaba, nokuhlinzeka ngezinketho zokuzisiza ngabasebenzi. Lokhu kunciphise kakhulu izikhathi zokuphendula, ukuphathwa kwezigameko okuthuthukisiwe, nokwaneliseka kwamakhasimende okuthuthukisiwe.
Lezi zibonelo zezifundo zibonisa umthelela omuhle wedeskithophu yesevisi ye-IT ekusebenzeni kwenhlangano. Amabhizinisi angakwazi ukunqoba kalula izinkinga zobuchwepheshe ngokuhlela izinqubo, ukuthuthukisa ukuxhumana, nokuhlinzeka ngezixazululo ezisebenza kahle.
