Njengongcweti wosekelo lwe-IT okude, ukuba namathuluzi afanele kubalulekile ekuxazululeni izinkinga ngempumelelo nokuxazulula izinkinga zobuchwepheshe. Lesi sihloko sizohlola amathuluzi ayi-10 abalulekile okwenza kahle kule ndima. Kungakhathaliseki ukuthi usebenza ekhaya noma uhlinzeka ngosekelo oluvela endaweni ehlukile, lawa mathuluzi azokusiza ukuthi unikeze usekelo lwe-IT olusebenzayo noluthembekile.
Isofthiwe Yedeskithophu Ekude: Ochwepheshe bosekelo lwe-IT bangafinyelela futhi balawule amakhompyutha akude.
Isofthiwe yedeskithophu yesilawuli kude ibalulekile kochwepheshe abakude bosekelo lwe-IT njengoba ibavumela ukuthi bafinyelele futhi balawule amakhompyutha akude. Lokhu kusho ukuthi bangakwazi ukuxazulula izinkinga futhi baxazulule izinkinga zobuchwepheshe ngaphandle kokuba khona ngokoqobo endaweni. Ngesofthiwe yedeskithophu ekude, ochwepheshe bosekelo lwe-IT bangabuka ideskithophu yekhompuyutha ekude, badlulise amafayela, bafake isofthiwe, futhi benze imisebenzi eyahlukahlukene njengokungathi bahlezi phambi kwekhompyutha. Leli thuluzi lithuthukisa kakhulu ukukhiqiza nokusebenza kahle, lisusa isidingo sokuhamba futhi livumela ukwesekwa okusheshayo nokungenazihibe. Ezinye izinketho ezidumile zesoftware yedeskithophu ekude zifaka iTeamViewer, AnyDesk, kanye neRemote Desktop Connection.
I-Software yedeskithophu yosizo: Isiza ukuphatha nokulandelela amathikithi okusekela kanye nemibuzo yamakhasimende.
Isofthiwe yedeski losizo ibalulekile kochwepheshe abakude bosekelo lwe-IT njengoba ibasiza ukuthi baphathe futhi balandelele amathikithi osekelo kanye nemibuzo yamakhasimende. Le softhiwe ivumela ochwepheshe be-IT ukuthi bahlele futhi babeke phambili izicelo ezingenayo ngendlela efanele, banikeze okhiye beqembu elifanele, futhi balandele isimo nokuqhubeka kwethikithi ngalinye. Iphinde inikeze inkundla emaphakathi yokuxhumana kwamakhasimende, okuvumela ukubambisana okungenazihibe kanye nokuxazululwa okuphumelelayo kwezinkinga zobuchwepheshe. Ezinye izinketho zesofthiwe yedeski losizo ezidumile zifaka i-Zendesk, i-Freshdesk, ne-Jira Service Desk. Ngesofthiwe yedeski losizo, ochwepheshe bosekelo lwe-IT abakude bangakwazi ukuhlela ukuhamba kwabo komsebenzi, bathuthukise ukwaneliseka kwamakhasimende, futhi baphathe ngempumelelo umsebenzi wabo.
Amathuluzi Okuqapha Inethiwekhi: Iqapha ukusebenza kwenethiwekhi futhi ihlonze izinkinga ezingaba khona.
Amathuluzi okuqapha inethiwekhi abalulekile kochwepheshe abakude bosekelo lwe-IT njengoba ebavumela ukuthi baqaphe ukusebenza kwamanethiwekhi futhi bahlonze izinkinga ezingaba khona ngaphambi kokuba zibe yizinkinga ezinkulu. Lawa mathuluzi ahlinzeka ngedatha yesikhathi sangempela kuthrafikhi yenethiwekhi, ukusetshenziswa komkhawulokudonsa, nokusebenza kwedivayisi, okuvumela ochwepheshe be-IT ukuthi babhekane nanoma yiziphi izinkinga ezingase ziphakame ngokushesha. Bangakwazi futhi ukuthumela izexwayiso nezaziso lapho imikhawulo ethile yeqiwe noma kutholwa okudidayo, iqinisekisa ukuthi ochwepheshe bosekelo lwe-IT bangaphendula ngokushesha futhi baxazulule noma yiziphi izinkinga zenethiwekhi. Amanye amathuluzi okuqapha enethiwekhi adumile ahlanganisa i-SolarWinds Network Performance Monitor, i-PRTG Network Monitor, ne-Nagios. Ngokusebenzisa la mathuluzi, ochwepheshe abakude be-IT bangaqinisekisa ukuzinza nokuthembeka kwamanethiwekhi amaklayenti abo, ekugcineni bathuthukise ukwaneliseka kwamakhasimende.
Amathuluzi Okuxilonga: Isiza ukuhlonza nokuxazulula izinkinga zehadiwe ne-software.
Amathuluzi okuxilonga abalulekile kochwepheshe bosekelo lwe-IT abakude njengoba bebavumela ukuthi bahlole futhi baxazulule izinkinga zezingxenyekazi zekhompuyutha nesofthiwe bekude. Lawa mathuluzi ahlinzeka ngolwazi oluningiliziwe mayelana nezingxenye zehadiwe yesistimu, njengephrosesa, inkumbulo, i-hard drive, nesofthiwe efakiwe namashayeli. Bangakwazi futhi ukwenza izivivinyo nokuskena ukuze bakhombe noma yiziphi izinkinga noma amaphutha abangela inkinga. Ngamathuluzi okuxilonga, Ochwepheshe bosekelo lwe-IT bangakwazi ukuhlonza ngokushesha umsuka wenkinga futhi banikeze izixazululo ezidingekayo noma izincomo zokuyixazulula. Amanye amathuluzi okuxilonga adumile afaka i-PC-Doctor, i-HWiNFO, ne-Speccy. Ngokusebenzisa la mathuluzi, ochwepheshe abakude be-IT bangakwazi ukuxazulula izinkinga zobuchwepheshe ngempumelelo nangempumelelo, baqinisekise ukusebenza kahle kwamasistimu amaklayenti abo.
Amathuluzi Okuphatha Iphasiwedi: Igcina ngokuphephile futhi iphathe amaphasiwedi amasistimu nama-akhawunti ahlukahlukene.
Amathuluzi okuphatha iphasiwedi abalulekile kochwepheshe abakude bosekelo lwe-IT njengoba ebavumela ukuthi bagcine futhi baphathe amaphasiwedi amasistimu nama-akhawunti ahlukahlukene ngokuvikelekile. Lawa mathuluzi aqeda isidingo sokuthi ochwepheshe be-IT bakhumbule noma babhale amaphasiwedi amaningi, benciphisa ubungozi bokuphulwa kwephasiwedi kanye nokufinyelela okungagunyaziwe. Amathuluzi okuphatha iphasiwedi ngokuvamile anikezela ngokwenza iphasiwedi, ukubethela, nokuvumelanisa kuwo wonke amadivayisi. Futhi ngokuvamile zihlanganisa izinyathelo zokuphepha ezengeziwe ezifana nokuqinisekiswa kwezinto ezimbili kanye nokuhlaziywa kwamandla ephasiwedi. Ngokusebenzisa amathuluzi okuphatha iphasiwedi, ochwepheshe be-IT abakude bangaqinisekisa ukuthi amasistimu nama-akhawunti amaklayenti abo avikelwe ngamaphasiwedi aqinile, ahlukile, athuthukisa ukuvikeleka okuphelele futhi anciphise ubungozi bokuphulwa kwedatha. Amanye amathuluzi okuphatha amaphasiwedi adumile afaka i-LastPass, i-Dashlane, ne-KeePass.
