Kusukela ku-Break-Fix kuya kumasevisi aphethwe: Indlela I-IT Support Tech ethuthuka ngayo
Emhlabeni wanamuhla wedijithali osheshayo, ukuvela kobuchwepheshe bokusekela i-IT bekuyinto emangalisayo. Sezadlula izinsuku zezixazululo ezisebenzayo "zekhefu", lapho amabhizinisi ayefuna usizo kuphela lapho kukhona okungahambanga kahle. Esikhundleni salokho, ukukhuphuka kwezinsizakalo eziphethwe kuguqule indlela izinkampani ezihlangabezana ngayo nezidingo zazo zokusekelwa kwe-IT.
Ngamasevisi aphethwe, amabhizinisi manje anezixazululo ezisebenzayo ezinikeza ukuqapha okuqhubekayo, ukunakekelwa, nokusekelwa kwengqalasizinda yabo ye-IT. Lolu shintsho lugqugquzelwe isidingo sokuvimbela nokunciphisa izingozi, ukukhulisa ukusebenza kahle, kanye nokwandisa isikhathi sokusebenza. Umphumela? Indawo ye-IT enokwethenjelwa futhi esebenza kahle evumela amabhizinisi ukuthi agxile emakhono abo asemqoka.
Njengoba isimo sosekelo se-IT siqhubeka nokuvela, amabhizinisi angena kulwazi lwabahlinzeki besevisi abaphethwe ukuze ahambisane nesimo sobuchwepheshe esishintsha ngokushesha. Ngokubambisana nalaba bahlinzeki, izinkampani zithola ukufinyelela ithimba lochwepheshe abanamakhono abangaphatha ngokuhlelekile futhi basekele ingqalasizinda yabo ye-IT, baqinisekise ulwazi lwedijithali olungenazihibe futhi oluvikelekile.
Kulesi sihloko, sizohlola uhambo olusuka ku-break-fix kuya kumasevisi aphethwe, sigqamisa izinzuzo nezinselelo zalolu shintsho. Ngakho-ke, uma usulungele ukwamukela ikusasa lobuchwepheshe bosekelo lwe-IT, qhubeka ufunda.
Kuyini ukwesekwa kwe-IT ye-break-fix?
Ukwesekwa kwe-Break-fix IT kubhekisela endleleni evamile yokubhekana nezinkinga ze-IT njengoba ziphakama. Kule modeli, amabhizinisi azofuna kuphela usizo kochwepheshe be-IT uma kukhona okungahambanga kahle, okuholela endleleni esebenzayo nevame ukubiza kakhulu ekusekelweni kwe-IT.
Ngaphansi kwemodeli ye-break-fix, amabhizinisi ngokuvamile angaba neqembu le-IT langaphakathi noma ukusekelwa kwemithombo yangaphandle ngesisekelo se-ad-hoc. Uma isistimu noma idivayisi iphuka noma ihlangabezana nezinkinga, ithimba le-IT noma umhlinzeki uzobizwa ukuze alungise inkinga.
Kodwa-ke, ukwesekwa kwe-IT ye-break-fix bekunemikhawulo, ekugcineni kwavula indlela yokwamukela izinsiza eziphethwe.
Imikhawulo yosekelo lwe-IT ye-break-fix
Nakuba ukwesekwa kwe-IT ye-break-fix kungenzeka ukuthi kwasiza amabhizinisi esikhathini esidlule, bekunemikhawulo embalwa evimbela ukusebenza kahle nokukhiqiza. Nansi eminye yemikhawulo eyisisekelo:
1. Indlela esebenzayo: Ngokusekelwa kwe-IT ye-break-fix, amabhizinisi ayehlale engemuva, elinde izinkinga ukuthi zenzeke ngaphambi kokufuna usizo. Le ndlela yokusabela ngokuvamile iholela ekunciphiseni isikhathi esengeziwe, izindleko ezengeziwe, kanye nomthelela omubi ekukhiqizeni.
2. Izindleko ezingalindelekile: Ngokusekelwa kwe-IT ye-break-fix, amabhizinisi abhekane nezindleko ezingalindelekile njengoba ayezokhokhiswa kuphela uma kwenzeka izinkinga. Lezi zindleko zingakhula ngokushesha, ikakhulukazi uma ubhekene nezinkinga ze-IT ezivamile noma eziyinkimbinkimbi.
3. Ukushoda kwezinhlelo zamasu: Usekelo lwe-Break-fix IT luntula indlela esebenzayo ekuphathweni kwe-IT. Bekungekho ukuhlela kwamasu noma umbono wesikhathi eside wengqalasizinda ye-IT, okuholela ekuntulekeni kokuthuthukiswa kanye nokuba sengozini kwezokuvikela.
4. Ubuchwepheshe obunomkhawulo: Amathimba e-IT angaphakathi noma abahlinzeki bosekelo lwe-ad-hoc ngokuvamile babe nolwazi olulinganiselwe nezisetshenziswa. Kungenzeka ukuthi bebengakabi nolwazi lwakamuva ngobuchwepheshe bakamuva noma izinqubo ezihamba phambili, okuholela ekusekelweni kwe-IT okunganele.
5. Ukuxazulula inkinga okungasebenzi kahle: Ngosekelo lwe-IT ye-break-fix, ukugxila kakhulu bekukukulungisa inkinga esheshayo kunokuhlonza umsuka. Lokhu kuvame ukuholela ezinkingeni eziqhubekayo kanye nesikhathi eside sokuphumula.
Uma kubhekwa le mikhawulo, amabhizinisi aqala ukufuna indlela esebenzayo nenamasu ekusekelweni kwe-IT, okuholela ekunyukeni kwezinsizakalo eziphethwe.
Izinzuzo zamasevisi e-IT aphethwe
Amasevisi e-IT aphethwe anikezela ngezinzuzo ezimbalwa ngaphezu kwemodeli ye-break-fix evamile. Ake sihlole ezinye zezinzuzo ezibalulekile:
1. Indlela esebenzayo: Amasevisi aphethwe athatha indlela esheshayo ekusekelweni kwe-IT ngokuqhubeka nokuqapha amasistimu, ukuhlonza izinkinga ezingase zibe khona, nokuthatha izinyathelo zokuvimbela. Lokhu kusiza ukunciphisa isikhathi sokuphumula, ukuthuthukisa ukusebenza kwesistimu, nokuthuthukisa ukukhiqiza kukonke.
2. Izindleko eziqagelekayo: Ngokungafani nokwesekwa kwe-IT ye-break-fix, izinsizakalo eziphethwe zisebenza ngemali eqagelekayo yanyanga zonke noma yonyaka. Lokhu kuvumela amabhizinisi ukuthi enze isabelomali ngempumelelo ukuze asekele i-IT, aqede izindleko ezingalindelekile.
3. Ukuhlelwa kwamasu: Abahlinzeki besevisi abaphethwe basebenzisana eduze namabhizinisi ukuze bakhe isu le-IT elinobuciko elihambisana nezinjongo nezinjongo zabo. Lokhu kuhlanganisa ukuhlolwa kobuchwepheshe okuvamile, ukuhlela amandla, nokuthuthukiswa okusebenzayo, ukuqinisekisa ukuthi ingqalasizinda ye-IT isekela ukukhula kwebhizinisi.
4. Ukufinyelela kulwazi: Ngokubambisana nabahlinzeki besevisi abaphethwe, amabhizinisi athola ukufinyelela eqenjini lochwepheshe abanamakhono abanobuchwepheshe obukhethekile. Lezi zingcweti zihlala zinolwazi lwakamuva nobuchwepheshe bakamuva nezinqubo ezihamba phambili, ziqinisekisa ukuthi amabhizinisi athola ukwesekwa kwe-IT kwekhwalithi ephezulu.
5. Ukuvikeleka okuthuthukisiwe: Abahlinzeki besevisi abaphethwe babeka kuqala ukuvikeleka ngokusebenzisa izinyathelo eziqinile ezifana nokuphathwa kodonga lokuvikela, ukubethela kwedatha, nokuhlola ukuba sengozini okuvamile. Lokhu kusiza ukuvikela amabhizinisi ezinsongweni ze-inthanethi futhi kuqinisekisa ukuhambisana nemithetho yemboni.
Sekukonke, izinsizakalo eziphethwe zinikeza amabhizinisi indlela ebanzi nesebenzayo ekusekelweni kwe-IT, okuholela ekusebenzeni okuthuthukisiwe, izindleko ezincishisiwe, nokuphepha okuthuthukisiwe.
Ukuthi izinsiza eziphethwe zihluke kanjani ekusekelweni kokulungiswa kwe-break-fix
Amasevisi aphethwe ahluka ekusekelweni kwe-break-fix ngezindlela ezimbalwa. Ake sihlole umehluko oyinhloko:
1. Ukuqapha nokugcinwa okuqhubekayo: Amasevisi aphethwe ahlala eqapha amasistimu nengqalasizinda ukuze ahlonze izinkinga ezingase zibe khona ngaphambi kokuba zibe yizinkinga ezinkulu. Ukugcinwa okuvamile nezibuyekezo nakho kwenziwa ukuze kuthuthukiswe ukusebenza nokuqinisekisa ukwethembeka kwesistimu.
2. Usekelo olusebenzayo: Ngamasevisi aphethwe, Ochwepheshe bosekelo lwe-IT bathatha indlela esheshayo ngokuqalisa izinyathelo zokuvimbela, ukuhlola impilo yesistimu njalo, kanye nokubhekana nokuba sengozini okungaba khona ngokushesha. Lokhu kusiza ukunciphisa isikhathi sokuphumula futhi kuthuthukisa ukusebenza kohlelo lonke.
3. Izindleko ezibikezelwayo: Amasevisi aphethwe asebenza ngemali enqunyiwe yanyanga zonke noma yonyaka, ehlinzeka amabhizinisi ngezindleko ezibikezelwayo zezidingo zabo zosekelo lwe-IT. Lokhu kuqeda ukungaqiniseki kanye nomthwalo wezezimali ongase ube khona ohambisana nokwesekwa kwe-break-fix.
4. Ukuhlelwa kwamasu: Abahlinzeki besevisi abaphethwe basebenzisana eduze namabhizinisi ukuze bakhe isu le-IT eliwuchungechunge elihambisana nezinjongo nezinjongo zabo. Lokhu kubandakanya ukuhlelwa kwamandla, ukuhlolwa kobuchwepheshe, kanye nokuthuthukiswa okusebenzayo, ukuqinisekisa ukuthi ingqalasizinda ye-IT isekela ukukhula kwebhizinisi.
5. Ukufinyelela kulwazi olukhethekile: Abahlinzeki bezinsizakalo abaphethwe banethimba lochwepheshe abanamakhono abanobuchwepheshe bezobuchwepheshe. Lezi zingcweti zihlala zinolwazi lwakamuva nobuchwepheshe bakamuva nezinqubo ezihamba phambili, zihlinzeka amabhizinisi ngosekelo lwe-IT lwekhwalithi ephezulu.
6. Ukugxila kwezokuphepha: Amasevisi aphethwe abeka phambili ukuphepha ngokusebenzisa izinyathelo eziqinile ezifana nokuphathwa kodonga lokuvikela, ukubethela kwedatha, nokuhlola ubungozi okuvamile. Lokhu kusiza ukuvikela amabhizinisi ezinsongweni ze-inthanethi futhi kuqinisekisa ukuhambisana nemithetho yemboni.
Ushintsho olusuka ekusekelweni kwesikhashana ukuya kumasevisi aphethwe lumelela ushintsho olubalulekile endleleni amabhizinisi afinyelela ngayo izidingo zawo zosekelo lwe-IT. Ibavumela ukuthi basuke endleleni esebenzayo nebizayo baye kumodeli esebenzayo nenamasu ethuthukisa ukusebenza kahle, ukukhiqiza, nokuphepha.
Iqhaza elithuthukayo lochwepheshe bosekelo lwe-IT
Njengoba isimo se-IT sokusekela siqhubeka nokuvela, indima ye Ochwepheshe be-IT basekela iye yaba nezinguquko eziphawulekayo. Kumodeli yokulungiswa kwekhefu, ochwepheshe babegxile kakhulu ekuxazululeni izinkinga nasekuxazululeni izinkinga ezisheshayo.
Kodwa-ke, ngokwamukelwa kwezinsizakalo eziphethwe, indima yochwepheshe abasekela i-IT iye yanda ukuze ifake ukuqapha okusebenzayo, ukugcinwa kokuvikela, kanye nokuhlelwa kwamasu. Basebenzisana eduze namabhizinisi ukuze baqonde izidingo zabo ezihlukile futhi bathuthukise izixazululo ze-IT ezifanelana nezidingo zabo.
Ochwepheshe bosekelo lwe-IT kumodeli yezinsizakalo eziphethwe banesibopho salokhu:
1. Ukuqapha okuqhubekayo: Baqapha amasistimu nengqalasizinda ukuze babone izinkinga ezingaba khona, okudidayo, noma izinsongo zokuphepha. Lokhu kuzivumela ukuthi zibhekane nezinkinga ngaphambi kokuba zibe nomthelela ekusebenzeni kwebhizinisi.
2. Ukunakekela okusebenzayo: Benza imisebenzi yokulungisa evamile efana nezibuyekezo zesofthiwe, iziqephu zokuphepha, nokuthuthukiswa kwesistimu ukuze kuqinisekiswe ukusebenza kahle nokunciphisa isikhathi sokuphumula.
3. Ukuxazulula izinkinga nokuxazulula izinkinga: Uma kuphakama izinkinga, ochwepheshe abasekela i-IT basebenzisa ubuchwepheshe babo ukuze baxazulule izinkinga futhi baxazulule izinkinga ngokushesha, banciphise ukuphazamiseka kokusebenza kwebhizinisi.
4. Ukuhlela amasu: Basebenza namabhizinisi ukuze bakhe uhlelo lwe-IT oluhambisana nezinjongo nezinjongo zabo. Lokhu kubandakanya ukuhlela amandla, ukuhlolwa kobuchwepheshe, kanye nokuthuthukiswa okusebenzayo ukuze kusekelwe ukukhula kwebhizinisi.
5. Ukuphathwa kokuphepha: Ochwepheshe bosekelo lwe-IT babalulekile ekuqaliseni nasekulawuleni izinyathelo zokuphepha ezifana nezindonga zomlilo, ukubethela, kanye nokuhlola ukuba sengozini okuvamile. Lokhu kusiza ukuvikela amabhizinisi ezinsongweni ze-inthanethi futhi kuqinisekisa ukuhambisana nemithetho yemboni.
Iqhaza elithuthukayo lochwepheshe abasekela i-IT ezinkonzweni eziphethwe libonisa ukushintshela endleleni esebenza ngokushesha nenesu lokusekela i-IT. Abasebona abaxazululi bezinkinga kodwa ozakwethu abanamasu abasiza amabhizinisi ukuthi asebenzise ubuchwepheshe ukuze afeze izinhloso zawo.
Izinyathelo zokushintsha ukusuka ku-break-fix ukuya kumasevisi aphethwe
Ukushintsha ukusuka ekusekelweni kwe-IT ye-break-fix kuya kumasevisi aphethwe kudinga ukuhlela ngokucophelela nokwenza. Nazi izinyathelo ezibalulekile okufanele uzicabangele:
1. Hlola ingqalasizinda ye-IT yamanje: Qala ngokuhlola ingqalasizinda yakho ye-IT ekhona, okuhlanganisa ihadiwe, isofthiwe, inethiwekhi, nezinhlelo zokuphepha. Thola izikhala noma izindawo okufanele zithuthukiswe ezingaxazululwa ngezinsizakalo eziphethwe.
2. Chaza izidingo zakho zosekelo lwe-IT: Chaza izidingo zakho zosekelo lwe-IT, okuhlanganisa okulindelwe isikhathi eside, izikhathi zokuphendula, izidingo zokuphepha, nezinhlelo zokukhula zesikhathi esizayo. Lokhu kuzokusiza ukuthi uthole umhlinzeki wesevisi ophethwe ukuze ahlangabezane nezidingo zakho.
3. Cwaninga bese ukhetha umhlinzeki wesevisi ophethwe: Cwaninga futhi uhlole abahlinzeki abahlukene ngokusekelwe ebuchwephesheni babo, irekhodi labo, ubufakazi bamakhasimende, kanye neminikelo yesevisi. Khetha umhlinzeki oqondana nezinjongo zebhizinisi lakho futhi onerekhodi eliqinisekisiwe lokuletha ukwesekwa kwe-IT kwekhwalithi ephezulu.
4. Yakha uhlelo loshintsho: Sebenza nomhlinzeki wakho wesevisi ophethwe ukuze wenze uhlelo oluchaza izinyathelo, izikhathi ezimisiwe, kanye nezibopho zenqubo yoshintsho. Lokhu kufanele kufake ukuthuthwa kwedatha, ukuhlanganiswa kwesistimu, nokuqeqeshwa kwabasebenzi bakho.
5. Ukuxhumana noshintsho lwabaphathi: Xhumana nabasebenzi bakho nababambe iqhaza ngohlelo loshintsho, ugcizelele izinzuzo zezinsizakalo eziphethwe futhi ubhekane nanoma yikuphi ukukhathazeka noma imibuzo. Nikeza ukuqeqeshwa nokwesekwa ukuze kuqinisekiswe izinguquko ezishelelayo futhi kuncishiswe ukuphazamiseka ekusebenzeni kwebhizinisi.
6. Qaphela futhi ubuyekeze: Uma inguquko isiqediwe, qapha ukusebenza nokusebenza ngempumelelo kwezinsizakalo eziphethwe. Njalo buyekeza futhi uhlole ukwesekwa okunikezwa umhlinzeki wesevisi ophethwe ukuze uqiniseke ukuthi kuhlangabezana nokulindela kwakho nezidingo zebhizinisi.
Ukushintsha kusuka ku-break-fix kuya kumasevisi aphethwe kudinga ukuhlela ngokucophelela, ukubambisana, nokuxhumana. Ngokulandela lezi zinyathelo, amabhizinisi angamukela ngempumelelo izinzuzo zezinsizakalo eziphethwe futhi aguqule indlela yawo yosekelo lwe-IT.
Ukucatshangelwa okubalulekile lapho usebenzisa amasevisi aphethwe
Ukuqalisa izinsiza eziphethwe kudinga ukucatshangelwa ngokucophelela kwezinto ezihlukahlukene ukuze kuqinisekiswe uguquko oluyimpumelelo. Nazi ezinye izinto ezibalulekile zokucatshangelwa:
1. Izidingo zebhizinisi: Zichaze ngokucacile izidingo zebhizinisi lakho kanye nalokho okulindele ekusekelweni kwe-IT. Cabangela izici ezifana nezidingo zesikhathi esengeziwe, izikhathi zokuphendula, izidingo zokuphepha, nokuqina.
2. Izivumelwano zezinga lesevisi (ama-SLA): Sungula ama-SLA acacile nomhlinzeki wakho wesevisi ophethwe, echaza izinga lesevisi, izikhathi zokuphendula, nezikhathi zokuxazulula. Qinisekisa ukuthi ama-SLA ahambisana nezidingo zebhizinisi lakho futhi uqinisekise ukusebenza okwanele kwesistimu nesikhathi.
3. Ukuvikeleka kwedatha kanye nobumfihlo: Xoxa ngokuvikeleka kwedatha nezinyathelo zobumfihlo nomhlinzeki wakho wesevisi ophethwe. Qinisekisa ukuthi banezinyathelo zokuphepha eziqinile zokuvikela idatha yakho ebucayi futhi uthobelane nemithetho efanele.
4. Ukuqina: Cabangela izinhlelo zakho zokukhula zesikhathi esizayo futhi uqinisekise ukuthi umhlinzeki wesevisi ophethwe angakwazi ukukala izinsizakalo zakhe ukuze ahlangabezane nezidingo zakho ezithuthukayo. Lokhu kubandakanya ukusekela abasebenzisi abengeziwe, izindawo, nobuchwepheshe njengoba ibhizinisi lakho likhula.
5. Ukuxhumana nokusebenzisana: Ukuxhumana okuphumelelayo nokusebenzisana kubalulekile ebudlelwaneni obuyimpumelelo nomhlinzeki wesevisi ophethwe. Qinisekisa iziteshi zokuxhumana ezicacile, ukubika okuvamile, nokubambisana okuqhubekayo ukuze kulungiswe izinkinga noma okukhathazayo.
6. Ukubuyekezwa kwesevisi namamethrikhi okusebenza: Buyekeza njalo ukusebenza komhlinzeki wesevisi ophethwe ngokumelene nama-SLA okuvunyelwene ngawo kanye namamethrikhi okusebenza. Lokhu kuzosiza ukuhlonza noma yiziphi izindawo okufanele zithuthukiswe futhi kuqinisekiswe ukuthi izinsiza zihlangabezana nokulindelweyo.
Ngokucabangela lezi zici ezibalulekile, amabhizinisi angaqinisekisa ukuqaliswa okushelelayo kwezinsizakalo eziphethwe futhi andise izinzuzo zawo.
Amathuluzi nobuchwepheshe bezinsizakalo ze-IT eziphethwe
Amasevisi e-IT aphethwe athembele kumathuluzi nobuchwepheshe obuhlukahlukene ukuze kuqashwe, kuphathe, futhi kusekelwe ingqalasizinda ye-IT. Nawa amanye amathuluzi abalulekile nobuchwepheshe obuvame ukusetshenziswa:
1. Isofthiwe ye-Remote monitoring and management (RMM): Isofthiwe ye-RMM ivumela abahlinzeki besevisi abaphethwe ukuthi baqaphe futhi baphathe amasistimu amaklayenti bekude. Ihlinzeka ngokubonakala kwesikhathi sangempela ekusebenzeni kwesistimu, izexwayiso zezinkinga ezingaba khona, kanye nekhono lokwenza imisebenzi yokulungisa kude.
2. Isofthiwe yamathikithi kanye nedeskithophu yosizo: Isofthiwe yedeskithophu yosizo yenza lula inqubo yokungena, ukulandelela, nokuxazulula izicelo zosekelo. Ivumela amabhizinisi ukuthi abeke phambili futhi anikeze amathikithi, alandelele inqubekelaphambili, futhi aqinisekise ukuxazululwa kwezinkinga ngesikhathi.
3. Isofthiwe yezokuphepha ne-antivirus: Abahlinzeki besevisi abaphethwe basebenzisa ukuphepha okuqinile kanye nesofthiwe yokulwa namagciwane ukuze bavikele amasistimu amaklayenti ezinsongweni ze-cyber. Lawa mathuluzi ahlanganisa izindonga zokuvikela, amasistimu okuthola ukungena, isofthiwe yokulwa namagciwane, nokuhlola okuvamile kokuba sengozini.
4. Izixazululo zekhophi yasenqolobaneni nezokubuyisela esimweni sezinhlekelele: Abahlinzeki besevisi abaphethwe basebenzisa izixazululo zokusekelayo nezilungisa isimo ukuze kuqinisekiswe ukuqhubeka kwebhizinisi phakathi nokulahlekelwa idatha noma ukwehluleka kwesistimu. Lezi zixazululo zihlanganisa amakhophi avamile edatha, amasistimu okugcina angasebenzi, nezinhlelo zokuhlenga izinhlekelele.
5. Amathuluzi okuphatha amafa: Amathuluzi okuphatha impahla asiza abahlinzeki besevisi abaphethwe ukulandelela nokuphatha ihadiwe yeklayenti nempahla yesofthiwe. Bahlinzeka ngokubonakala ku-inventory, ukuthobela ilayisensi, nokuphathwa komjikelezo wokuphila kwempahla.
6. Amathuluzi okuqapha inethiwekhi nokuhlaziya asiza abahlinzeki besevisi abaphethwe ukuqapha nokuthuthukisa amanethiwekhi amaklayenti. Bahlinzeka ngemininingwane ekusebenzeni kwenethiwekhi nokusetshenziswa komkhawulokudonsa futhi bahlonze izingqinamba ezingaba khona noma ubungozi bokuphepha.
Lawa mathuluzi nobuchwepheshe buvumela abahlinzeki besevisi abaphethwe ukuthi balethe usekelo lwe-IT olusebenzayo, olusebenzayo, noluvikelekile emabhizinisini. Ngokusebenzisa lawa mathuluzi, izinkampani zingazuza ekusebenzeni kwesistimu okuthuthukisiwe, isikhathi sokuphumula esincishisiwe, nokuphepha okuthuthukisiwe.
Isiphetho: Ukwamukela ikusasa lokusekelwa kwe-IT
Ukuvela kobuchwepheshe bosekelo lwe-IT kusukela ekulungiseni ikhefu ukuya ezinsizeni eziphethwe kumelela ushintsho olukhulu endleleni amabhizinisi afinyelela ngayo izidingo zawo ze-IT. Amasevisi aphethwe anikeza izixazululo ezisebenzayo, zamasu, nezindleko ezithuthukisa ukusebenza kahle, ukukhiqiza, nokuphepha.
Ngokusuka kumodeli ye-reactive break-fix ukuya kumasevisi aphethwe, amabhizinisi angazuza ngokuqapha okuqhubekayo, ukunakekelwa, nokusekelwa kwengqalasizinda yabo ye-IT. Bathola ukufinyelela kobuchwepheshe obukhethekile, izindleko ezibikezelwayo, kanye nendlela yamasu yokuhlela i-IT.
Kodwa-ke, ukusebenzisa izinsizakalo eziphethwe kudinga ukucatshangelwa ngokucophelela kwezidingo zebhizinisi, ukuxhumana okucacile nomhlinzeki wesevisi ophethwe, nokuqapha okuqhubekayo kokusebenza kwesevisi.
Njengoba isimo sokusekela se-IT sithuthuka, amabhizinisi amukela izinsiza eziphethwe angahlala ngaphambi kobuchwepheshe obushintsha ngokushesha. ukwakheka kwezwe, bagxile ekwazisweni kwabo okubalulekile, futhi baqinisekise ulwazi lwedijithali olungenazihibe futhi oluvikelekile.
Ngakho-ke, uma usulungele ukwamukela ikusasa lobuchwepheshe bosekelo lwe-IT, sekuyisikhathi sokuthi usuke ku-break-fix uye kumasevisi aphethwe. Hlanganyela nomhlinzeki wesevisi ophethwe onokwethenjelwa nonolwazi futhi uvule amandla aphelele engqalasizinda yakho ye-IT.
