Kubva paBreak-Fix kuenda kune Akagadziriswa Masevhisi: Sei IT Tsigiro Tech iri Kuchinja
Munyika yanhasi inomhanya-mhanya yedhijitari, shanduko yeIT yekutsigira tekinoroji yanga iri chinhu chipfupi chinoshamisa. Aenda mazuva ekugadzirisa "break-fix" mhinduro, uko mabhizinesi aingotsvaga rubatsiro kana chimwe chinhu chatadza. Panzvimbo iyoyo, kusimuka kwemasevhisi anogadziriswa kwakashandura maitiro emakambani kuita zvavanoda zvekutsigira IT.
Nemasevhisi anofambiswa, mabhizinesi izvozvi ane mhinduro dzinoshanda dzinopa kuenderera mberi kwekutarisa, kugadzirisa, uye tsigiro yezvivakwa zvavo zveIT. Kuchinja uku kwave kuchifambiswa nekudiwa kwekudzivirira nekudzikamisa njodzi, kugadzirisa mashandiro, uye kuwedzera nguva. Zvakaguma nei? Iyo yakavimbika uye inoshanda IT nharaunda inobvumira mabhizinesi kuti atarise pane yavo yakakosha kugona.
Sezvo nzvimbo yekutsigira yeIT ichiramba ichishanduka, mabhizinesi ari kupinda muhunyanzvi hwevanopa masevhisi anotungamirwa kuti vaenderane nekuchinja kuri kukurumidza kwehunyanzvi. Nekubatana nevapeji ava, makambani anowana mukana kune timu yevanyanzvi vane hunyanzvi vanogona kubata zvine hungwaru uye kutsigira yavo IT zvivakwa, kuve nechokwadi chisina musono uye chakachengeteka ruzivo rwedhijitari.
Muchinyorwa chino, isu tichaongorora rwendo kubva pabreak-fix kuenda kune anogadziriswa masevhisi, tichiratidza mabhenefiti nematambudziko ekuchinja uku. Saka, kana iwe wagadzirira kugashira ramangwana reIT rutsigiro tech, ramba uchiverenga.
Chii chinonzi break-fix IT rutsigiro?
Break-fix IT rutsigiro inoreva nzira yechinyakare yekugadzirisa nyaya dzeIT padzinomuka. Mumuenzaniso uyu, mabhizinesi aingotsvaga rubatsiro kubva kune nyanzvi dzeIT kana chimwe chinhu chatadza, zvichitungamira kune reactive uye kazhinji inodhura nzira yekutsigirwa neIT.
Pasi peiyo break-fix modhi, mabhizinesi aiwanzo kuve ne-mu-imba IT timu kana outsource rutsigiro pane ad-hoc hwaro. Kana sisitimu kana mudziyo waparara kana kusangana nenyaya, timu yeIT kana mupi aizodaidzwa kuti agadzirise dambudziko.
Nekudaro, kutyora-kugadzirisa IT rutsigiro yaive nemiganhu, pakupedzisira ichigadzira nzira yekutora masevhisi anogadziriswa.
Izvo zvinogumira zvekutyora-gadzirisa IT rutsigiro
Nepo break-fix IT tsigiro ingangove yakashandira mabhizinesi munguva yakapfuura, yaive nemipimo yakati wandei yaitadzisa kunyatsoshanda uye kubudirira. Hezvino zvimwe zvezvakakosha zvinorambidzwa:
1. Reactive approach: Nekuputsa-kugadzirisa IT kutsigirwa, mabhizimisi aigara ari kumashure, achimirira kuti nyaya dziitike vasati vatsvaga rubatsiro. Iyi reactive nzira yaiwanzoita kuti pave nenguva yakawedzera kuderera, mitengo yakawedzera, uye kukanganisa kwakashata pakubudirira.
2. Mari isingatarisirwi: Nekutyora-kugadzirisa IT rutsigiro, mabhizinesi akatarisana nemitengo isingatarisike sezvo vaizobhadhariswa kana nyaya dzaitika. Iyi mitengo inogona kukurumidza kuwedzera, kunyanya kana uchibata neanowanzo kana yakaoma IT matambudziko.
3. Kushaikwa kwehurongwa hwekuronga: Kupwanya-kugadzirisa IT tsigiro yakashaya maitiro ekuita kune IT manejimendi. Pakanga pasina kuronga kwehungwaru kana chiono chenguva refu cheiyo IT zvivakwa, zvichitungamira mukushaikwa kwekugadzirisa uye nekugona kuchengetedza kusagadzikana.
4. Unyanzvi hushoma: In-house IT team kana ad-hoc support providers vaiwanzova neruzivo rushoma uye zviwanikwa. Vanogona kunge vasina kufambidzana neazvino matekinoroji kana maitiro akanakisa, zvichikonzera suboptimal IT rutsigiro.
5. Kusashanda kugadzirisa dambudziko: Nekutyora-kugadzirisa IT rutsigiro, chakanyanya kutariswa chaive pakugadzirisa dambudziko repakarepo pane kuziva chikonzero. Izvi zvaiwanzoita kuti pave nedambudziko rinodzokororwa uye kunonoka kwenguva refu.
Tichifunga izvi zvipingamupinyi, mabhizinesi akatanga kutsvaga nzira yekuwedzera uye yehungwaru yerutsigiro rweIT, zvichikonzera kukwira kwemasevhisi anotungamirwa.
Mabhenefiti eakagadziriswa IT masevhisi
Managed IT masevhisi anopa akati wandei mabhenefiti pamusoro pechinyakare break-fix modhi. Ngationgororei mamwe akakosha mabhenefiti:
1. Proactive approach: Managed masevhisi anotora a proactive approach to IT support nekuramba achitarisa masisitimu, kuona zvingangoitika, uye kutora matanho ekudzivirira. Izvi zvinobatsira kuderedza nguva, kuvandudza mashandiro ehurongwa, uye kuwedzera kugadzirwa kwese.
2. Mari inofanotaurwa: Kusiyana nekuputsa-kugadzirisa IT tsigiro, masevhisi anotarisirwa anoshanda pamubhadharo wepamwedzi kana wegore unofanotaurwa. Izvi zvinobvumira mabhizinesi kuita bhajeti inobudirira yerutsigiro rweIT, kubvisa mari isingatarisirwe.
3. Strategic kuronga: Vanotungamira vanopa masevhisi vanoshanda padhuze nevemabhizinesi kugadzira hurongwa hweIT hunoenderana nezvinangwa zvavo uye zvinangwa. Izvi zvinosanganisira kuongororwa kwetekinoroji nguva dzose, kuronga kugona, uye kukwidziridzwa kwakasimba, kuve nechokwadi chekuti IT zvivakwa zvinotsigira kukura kwebhizinesi.
4. Kuwana hunyanzvi: Nekubatana nemupi webasa anotungamirwa, mabhizinesi anowana mukana kune timu yevanyanzvi vane hunyanzvi vane hunyanzvi hwekuita. Nyanzvi idzi dzinogara dziripo neazvino matekinoroji uye maitiro akanakisa, kuve nechokwadi chekuti mabhizinesi anogamuchira yemhando yepamusoro IT rutsigiro.
5. Kuchengetedzeka kwakavandudzwa: Vanotungamira vanopa masevhisi vanoisa pamberi pekuchengetedza kuburikidza nekushandisa matanho akasimba akadai senge firewall manejimendi, encryption data, uye nguva dzose kuongororwa kwenjodzi. Izvi zvinobatsira kuchengetedza mabhizinesi kubva mukutyisidzirwa necyber uye inova nechokwadi chekutevedzwa nemitemo yeindasitiri.
Pakazere, masevhisi anotungamirwa anopa mabhizinesi nzira yakazara uye inobatika kuTsigiro yeIT, inotungamira mukuvandudza kushanda zvakanaka, kuderedzwa kwemitengo, uye kuchengetedzwa kwakawedzera.
Masevhisi anotungamirwa anosiyana sei nerutsigiro rwebreak-fix
Masevhisi anotungamirwa anosiyana nerutsigiro rwebreak-fix munzira dzinoverengeka. Ngationgororei misiyano yakakosha:
1. Kuenderera mberi kwekutarisa nekugadzirisa: Managed masevhisi anoramba achitarisa masisitimu uye zvivakwa kuti aone zvingangoitika vasati vava matambudziko makuru. Kugaro gadzirisa uye zvigadziriso zvinoitwa zvakare kukwidziridza mashandiro uye kuona kuvimbika kwehurongwa.
2. Proactive rutsigiro: Nemasevhisi anofambiswa, IT inotsigira matekinoroji anotora maitiro ekuita nekuita matanho ekudzivirira, kuita ongororo yehutano yenguva dzose, uye kugadzirisa zvingango kanganisa zvakasimba. Izvi zvinobatsira kuderedza nguva yekudzikira uye inovandudza kuita kwese system.
3. Mari inofanotaurwa: Masevhisi anotariswa anoshanda pamubhadharo wepamwedzi wega wega kana wegore negore, achipa mabhizinesi nemitengo inofungidzirwa yezvido zvavo zvekutsigira zveIT. Izvi zvinobvisa kusava nechokwadi uye mutoro wemari ungangove wakabatana nerutsigiro rwebreak-fix.
4. Strategic kuronga: Vanotungamira vanopa masevhisi vanoshanda padhuze nevemabhizinesi kugadzira hurongwa hweIT hunoenderana nezvinangwa zvavo uye zvinangwa. Izvi zvinosanganisira kuronga kugona, kuongorora tekinoroji, uye kukwidziridzwa kwekutanga, kuve nechokwadi chekuti IT zvivakwa zvinotsigira kukura kwebhizinesi.
5. Kuwana hunyanzvi hwehunyanzvi: Vatariri vebasa vanotungamirwa vane timu yevashandi vane hunyanzvi vane hunyanzvi hwekuita. Nyanzvi idzi dzinogara dziripo neazvino matekinoroji uye maitiro akanakisa, achipa mabhizinesi nerutsigiro rweIT rwepamusoro.
6. Tarisa pane chengetedzo: Masevhisi anotariswa anoisa pamberi pekuchengetedza nekushandisa matanho akasimba akadai sefirewall manejimendi, encryption yedata, uye nguva dzose kuongororwa kwenjodzi. Izvi zvinobatsira kuchengetedza mabhizinesi kubva mukutyisidzirwa necyber uye inova nechokwadi chekutevedzera mirairo yeindasitiri.
Iko kushanduka kubva pakutyora-kugadzirisa rutsigiro kuenda kune anotungamirwa masevhisi anomiririra shanduko yakakosha mumabhizinesi anosvika pazvido zvavo zvekutsigira zveIT. Izvo zvinovatendera kuti vafambe kubva kune inoshanda uye inodhura nzira kuenda kune proactive uye yakarongeka modhi inosimudzira kushanda zvakanaka, kubereka, uye chengetedzo.
Basa riri kuitika reIT inotsigira matekiniki
Sezvo iyo IT inotsigira nzvimbo inoenderera mberi nekushanduka, basa re IT inotsigira matekiniki yakachinjawo zvikuru. Mune iyo break-fix modhi, matekinoroji ainyanya kutarisana nekugadzirisa matambudziko uye kugadzirisa nyaya dzekukurumidza.
Nekudaro, nekubvumwa kwemasevhisi anofambiswa, basa revanyanzvi vekutsigira veIT rakawedzera kuti ribatanidze kutarisisa, kudzivirira kuchengetedza, uye kuronga kwehunyanzvi. Ivo vanoshanda padhuze nemabhizinesi kuti vanzwisise zvavanoda zvakasarudzika uye kugadzira akarongedzerwa IT mhinduro dzinosangana nezvavanoda.
IT inotsigira matekinoroji mune inotungamirwa masevhisi modhi ine basa re:
1. Kuenderera mberi kwekutarisa: Vanoongorora masisitimu uye zvivakwa kuti vaone zvingangoitika, zvinokanganisa, kana kutyisidzira kuchengetedza. Izvi zvinovabvumira kugadzirisa matambudziko vasati vakanganisa mashandiro ebhizinesi.
2. Proactive maintenance: Vanoita mabasa ega ega ekugadzirisa akadai sesoftware updates, security patches, uye system optimizations kuti vave nechokwadi chekushanda kwakakwana uye kuderedza nguva.
3. Kugadzirisa uye kugadzirisa nyaya: Kana nyaya dzamuka, nyanzvi dzeT inotsigira dzinowedzera hunyanzvi hwavo kugadzirisa nekugadzirisa matambudziko nekukurumidza, zvichideredza kukanganisa kumabasa ebhizinesi.
4. Strategic planning: Vanoshanda nemabhizimisi kugadzira hurongwa hweIT hunoenderana nezvinangwa zvavo nezvinangwa zvavo. Izvi zvinosanganisira kuronga kugona, kuongorora tekinoroji, uye kukwidziridzwa kwekusimudzira kutsigira kukura kwebhizinesi.
5. Chengetedzo manejimendi: IT inotsigira matekiniki akakosha mukuita uye kutonga matanho ekuchengetedza akadai semafirewall, encryption, uye nguva dzose kuongororwa kwenjodzi. Izvi zvinobatsira kuchengetedza mabhizinesi kubva mukutyisidzirwa necyber uye inova nechokwadi chekutevedzwa nemitemo yeindasitiri.
Basa ririkuitika reIT tsigiro tekinoroji mumasevhisi anofambiswa rinoratidza shanduko yakananga kune yakawedzera kuita uye yakarongeka nzira yekutsigirwa neIT. Havasisiri vagadzirisi vematambudziko asi vadyidzani vane hunyanzvi vanobatsira mabhizinesi kuwedzera tekinoroji kuzadzisa zvinangwa zvavo.
Matanho ekuchinja kubva kubreak-fix kuenda kune anotungamirwa masevhisi
Shanduko kubva kubreak-fix IT rutsigiro kuenda kune inotungamirwa masevhisi kunoda kunyatsoronga uye kuita. Heano matanho akakosha ekufunga nezvawo:
1. Ongorora ikozvino IT infrastructure: Tanga nekuongorora yako iripo IT zvivako, kusanganisira hardware, software, network, uye kuchengetedza masisitimu. Ziva mapundu kana nzvimbo dzekuvandudza dzinogona kugadziriswa kuburikidza neanogadziriswa masevhisi.
2. Tsanangura zvido zvako zvekutsigira zveIT: Tsanangura zvido zvako zvekutsigira zveTI, kusanganisira zvinotarisirwa zvenguva, nguva dzekupindura, zvido zvekuchengetedza, uye zvirongwa zvekukura mune ramangwana. Izvi zvichakubatsira iwe kuwana anochengetedzwa mupi webasa kuti asangane nezvido zvako.
3. Tsvakurudza uye sarudza mupi webasa anotungamirirwa: Tsvakurudza uye ongorora vanopa vakasiyana zvichienderana neunyanzvi hwavo, rekodhi rekodhi, ufakazi hwevatengi, uye mipiro yebasa. Sarudza mupi anoenderana nezvinangwa zvebhizinesi rako uye ane rekodhi rekodhi mukuunza yemhando yepamusoro IT rutsigiro.
4. Gadzira hurongwa hweshanduko: Shanda nemupi wako webasa anotungamirwa kugadzira hurongwa hunoratidza matanho, nguva, uye mabasa ekuchinja. Izvi zvinofanirwa kusanganisira kutama kwedata, kubatanidzwa kwehurongwa, uye kudzidziswa kwevashandi vako.
5. Kukurukurirana uye kuchinja kwehutungamiri: Taurira chirongwa chekuchinja kune vashandi vako uye vanobatana, uchisimbisa zvakanakira mabasa anotungamirirwa uye kugadzirisa chero kunetseka kana mibvunzo. Ipa dzidziso nerutsigiro kuti ive nechokwadi chekuchinja kwakanaka uye kuderedza kukanganisa kumabasa ebhizinesi.
6. Chengetedza uye kuongorora: Kana shanduko yapera, tarisa kushanda uye kushanda kwemabasa anotungamirirwa. Gara uchiongorora uye ongorora rutsigiro rwunopihwa neanochengetedzwa mupi webasa kuti ave nechokwadi chekuti inosangana nezvaunotarisira uye zvinodiwa nebhizinesi.
Kuchinja kubva pakugadzirisa-kugadzirisa kuenda kumabasa anogadziriswa kunoda kunyatsoronga, kubatana, uye kutaurirana. Nekutevera nhanho idzi, mabhizinesi anogona kubudirira kumbundira mabhenefiti eakagadziriswa masevhisi uye kushandura nzira yavo yekutsigira IT.
Mafungiro akakosha pakuita masevhisi akatarisirwa
Kuita masevhisi anofambiswa kunoda kunyatsotariswa kwezvinhu zvakasiyana-siyana kuti uve nechokwadi chebudiriro yekuchinja. Heano mamwe makuru ekufungisisa:
1. Zvido zveBhizinesi: Tsanangura zvakajeka bhizinesi rako zvinodiwa uye zvinotarisirwa kune IT rutsigiro. Funga zvinhu zvakaita sezvinodiwa uptime, nguva dzekupindura, kuchengetedza zvinodiwa, uye scalability.
2. Zvibvumirano zvenhanho yebasa (SLAs): Gadzira maSLA akajeka nemupi wako webasa anotungamirirwa, achitsanangura nhanho yebasa, nguva dzekupindura, uye nguva dzekugadzirisa. Ita shuwa kuti maSLA anoenderana neako bhizinesi zvinodiwa uye anovimbisa yakakwana mashandiro ehurongwa uye nguva.
3. Kuchengetedzwa kwedata uye kuvanzika: Kurukura kuchengetedzwa kwedata uye matanho ekuvanzika nemupi wako webasa anotarisirwa. Ita shuwa kuti vane akasimba ekuchengetedza matanho ekudzivirira yako yakavanzika data uye kutevedzera yakakodzera mirau.
4. Scalability: Funga nezvezvirongwa zvako zvekukura zveramangwana uye simbisa kuti mupi webasa anotarisirwa anogona kuyera masevhisi avo kuti aenderane nezvido zvako zvinoshanduka. Izvi zvinosanganisira kutsigira vamwe vashandisi, nzvimbo, uye matekinoroji sezvo bhizinesi rako richikura.
5. Kukurukurirana nekushandira pamwe: Kukurukurirana kwakanaka nekushandira pamwe kwakakosha pakudyidzana kunobudirira nemupi webasa anotungamirwa. Ita shuwa nzira dzakajeka dzekutaurirana, kushuma nguva dzose, uye kuenderera mberi kubatana kugadzirisa nyaya kana zvinonetsa.
6. Ongororo yebasa uye metrics ekuita: Gara uchiongorora mashandiro emupi webasa anogadziriswa achipesana nemaSLA akabvumirana uye metrics ekuita. Izvi zvichabatsira kuona chero nzvimbo dzekuvandudza uye kuona kuti masevhisi anozadzisa zvaunotarisira.
Nekutarisisa zvinhu zvakakosha izvi, mabhizinesi anogona kuve nechokwadi chekuitwa kwakanaka kwemasevhisi anogadziriswa uye kuwedzera mabhenefiti avo.
Zvishandiso uye matekinoroji eakagadziriswa IT masevhisi
Managed IT masevhisi anovimba nematurusi akasiyana uye matekinoroji ekutarisa, kubata, uye kutsigira IT zvivakwa. Heano mamwe akakosha maturusi uye matekinoroji anowanzo shandiswa:
1. Remote monitoring and management (RMM) software: RMM software inobvumira vatapi vebasa vanotariswa kuti vatarise uye vatarise masisitimu evatengi vari kure. Inopa chaiyo-nguva kuoneka mukuita kwesystem, yambiro yezvingangoitika nyaya, uye kugona kuita kure kuchengetedza mabasa.
2. Ticketing uye helpdesk software: Helpdesk software inogadzirisa nzira yekutema miti, kutevera, nekugadzirisa zvikumbiro zvekutsigira. Inobvumira mabhizinesi kuisa pamberi uye kugovera matikiti, kuteedzera kufambira mberi, uye kuve nechokwadi nekugadziriswa kwenyaya nenguva.
3. Chengetedzo uye antivirus software: Vanotungamirwa vanopa masevhisi vanoshandisa chengetedzo yakasimba uye antivirus software kuchengetedza vatengi masisitimu kubva kune cyber kutyisidzira. Zvishandiso izvi zvinosanganisira firewall, intrusion yekuona masisitimu, antivirus software, uye nguva dzose kuongororwa kwenjodzi.
4. Zvigadziriso zvekuchengetedza nekugadzirisa njodzi: Vataridzi vebasa vanotungamirirwa vanoshandisa zvigadziriswe zvekuchengetedza uye kugadzirisa njodzi kuitira kuti bhizinesi rirambe richienderera mberi panguva yekurasikirwa kwemashoko kana kukanganisa kwehurongwa. Mhinduro idzi dzinosanganisira nguva dzose data backups, redundant storage systems, uye zvirongwa zvekudzoreredza njodzi.
5. Zvishandiso zvekushandisa Asset: Maturusi ekushandisa anobatsira vatapi vebasa vanotarisisa kutarisisa nekugadzirisa hardware yevatengi uye software assets. Ivo vanopa kuoneka mune hesera, kutevedzera rezinesi, uye asset lifecycle manejimendi.
6. Maturusi ekutarisisa nekuongorora maturusi anobatsira vanochengeta masevhisi vanotarisisa uye nekunatsiridza masevhisi evatengi. Ivo vanopa ruzivo rwekuita kwetiweki uye kushandiswa kwebandwidth uye kuona zvingangoita mabhodhoro kana kusadzivirirwa kwekuchengetedza.
Aya maturusi uye matekinoroji anogonesa vanogadziriswa masevhisi vanopa masevhisi kuendesa proactive, inoshanda, uye yakachengeteka IT rutsigiro kumabhizinesi. Nekushandisa maturusi aya, makambani anogona kubatsirwa nekuvandudzwa kwemaitiro ehurongwa, kudzikiswa nguva, uye kuchengetedzeka kwakawedzera.
Mhedziso: Kumbundira ramangwana rekutsigira kweIT
Iko kushanduka kweIT inotsigira tekinoroji kubva pakupwanya-kugadzirisa kusvika kune inotungamirwa masevhisi inomiririra shanduko yakakosha mumabhizinesi anosvika pazvido zvavo zveIT. Masevhisi anotungamirwa anopa zvinobatika, zvine hungwaru, zvinodhura zvinogadzirisa zvinosimudzira kushanda zvakanaka, kugadzira, uye kuchengetedzeka.
Nekuchinja kubva kune reactive break-fix modhi kuenda kune anofambiswa masevhisi, mabhizinesi anogona kubatsirwa nekuenderera mberi kwekutarisa, kugadzirisa, uye tsigiro yezvivakwa zvavo zveIT. Ivo vanowana mukana wehunyanzvi hunyanzvi, mitengo inofanofungidzira, uye nzira yehunyanzvi yekuronga IT.
Nekudaro, kuita masevhisi anochengetedzwa kunoda kunyatsotariswa kwezvinodiwa zvebhizinesi, kutaurirana kwakajeka nemupi webasa anogadziriswa, uye kuenderera mberi kwekuita basa rekutarisa.
Sezvo iyo IT inotsigira nzvimbo inoshanduka, mabhizinesi anogashira masevhisi anogadziriswa anogona kugara pamberi peiyo inokurumidza kuchinja tekinoroji. landscape, tarisa pane yavo yakakosha kugona, uye simbisa isina musono uye yakachengeteka yedhijitari ruzivo.
Saka, kana iwe wagadzirira kugashira ramangwana reIT yekutsigira tech, inguva yekuchinja kubva pabreak-fix kuenda kune inogadziriswa masevhisi. Batanidza neanovimbika uye ane ruzivo anochengetedzwa sevhisi uye uvhure iyo izere kugona kweiyo IT zvivakwa.
